Shep Hyken
Shep Hyken is a renowned customer service expert, speaker, and bestselling author.
As the Chief Amazement Officer at Shepard Presentations, he helps companies build loyal relationships with customers and employees.
Shep Hyken has authored several successful books on customer service and loyalty, including "Moments of Magic" and "The Cult of the Customer." He created The Customer Focus program to help clients develop a customer-centric culture.
With over 35 years of experience, Hyken has worked with numerous Fortune 100 companies and smaller businesses across various industries.
His presentations are known for combining valuable information with entertainment, using humor and magic to engage audiences.
